Discuss your options with the payment issuer and resubmit your payment to us. You can pay your AT&T Wireless and other AT&T bills online without even signing in. In an AT&T store: The receipt for the payment.īe sure to include your AT&T case number on any documentation you send to us.įYI: If your payment hasn't cleared or wasn't cashed, we can’t provide additional info since we didn't receive the payment. Include your full credit card number on the documentation. To make your AT&T Bill Payment using your Phone: Call AT&T through 800.288.2020 or 800.331.0500 for wireless services. This method is very fast and convenient for when you do not have access to an internet connection. Debit or credit card: Your card statement showing that the payment was submitted to us. You can make your AT&T monthly bill payments using your phone by calling or texting AT&T.Money order: A copy of the front and back of the processed money order.Online bill pay (if processed via check): A copy of the front and back of the processed check from your bank's online bill support. You can call AT&T to pay your bill by following these steps: Dial PAY on your AT&T phone (Spanish speakers should dial PAGAR).Online bill pay (if processed electronically): The transaction trace number or payment details from your online account transaction history, or a copy of your bank statement showing the cleared transaction if it contains the trace number.Checks: A copy of the front and back of the processed check.Include your full bank account and routing number on the documentation. Bank drafts: A bank statement showing your running balance with the payment in question deducted from your bank account.Taxes and surcharges for these items arent eligible for installment. This splits some non-recurring charges into equal monthly payments. We'll ask you to submit one of the following, depending on the payment method. Here’s why your first bill can be higher than later bills: It may have a one-time activation, installation, equipment, or non-recurring charge. If your payment cleared, submit an online request to open a case. View and pay your AT&T bills online, manage multiple accounts, and upgrade your AT&T Wireless, Internet, and home phone services. If you still think your payment is missing, contact your bank, the place where your money order was purchased, or your credit card provider. First, check any other AT&T accounts you may have to see if the payment posted there.
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